• About the Customer

Sanabil Investments , based in Saudi Arabia, commits approximately $ 3 billion in capital per annum in private investments that include venture, growth capital and small buyouts. Sanabil Investments is a specialized financial investment company that focuses on venture capital, growth equity, and small buyouts.

• CHALLENGE

Sanabil’s IT department automates day-to-day business processes. The company decided to strategically integrate artificial intelligence (AI) into daily workflows.
This idea stemmed from a few recurring bottlenecks in employee productivity and creativity. For instance, crafting announcement emails to external parties was time-consuming. Another area that the company wanted to improve was creating presentations to introduce new technology or processes. Finally, Sanabil wanted to improve the meeting experience for everyone. In the highly regulated, competitive sector, Sanabil had to choose an AI solution that would securely and seamlessly integrate with its existing enterprise environment.

• SOLUTION

Sanabil Investments collaborated with Netways, a Regional Managed Partner to Microsoft, to adopt Microsoft 365 Copilot through structured adoption plan, including hands-on workshops and custom training content.
“Microsoft 365 Copilot addressed our concerns, ensuring compliance and enterprise-grade security,” shares Megren Alshaiq, Head of IT Solutions at Sanabil Investments. “For example, Microsoft guarantees that prompts and data are not used for machine learning and can be deleted entirely.”
To get employees on board, Sanabil worked with Netways and managed change using the ADKAR model. "ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement,” remarks Alshaiq.
“As they began using Copilot, employees started talking about it everywhere,” highlights Alshaiq. “This excitement spread very quickly too: in just a matter of weeks, adoption jumped by 50%.”

• IMPACT

With Netway’s strategic support, Sanabil employees adoption rates grew significantly. "Approximately 70% of our employees use Copilot for Word, PowerPoint, Teams, and Forms regularly," remarks Alshaiq. The change streamlined their daily tasks and reduced manual efforts across the organization. Notable improvements in productivity and creativity soon followed.
Employees can now create visually appealing presentations with speaker notes automatically generated by Copilot. Customer templates and Copilot’s design suggestions help improve the document quality. Copilot also enhanced Microsoft Teams meeting management by offering clear recaps and chat summaries, highlighting key speakers, organizing discussions into chapters, and documenting action items.
Building on these successes, Sanabil Investments plans to further integrate AI into its operations. The company aims to integrate its IT help desk with Copilot through Copilot Labs, enabling employees to get immediate assistance with basic IT queries.
Finally, Sanabil is looking at integrating Copilot with its enterprise resource planning and customer relationship management systems to aggregate data and create further efficiencies.

• MICROSOFT PRODUCTS

Microsoft 365 Copilot

• Customer Testimonial