INTELLIGENT DIGITAL TRANSFORMATION
of Retail & Consumer Goods
of Retail & Consumer Goods
The retail industry is one of the most affected industries by digital transformation, forcing retailers to evolve to survive. The world of e-commerce and traditional commerce are heading towards being seamlessly merged, and everything is becoming omni-channel. It’s not about the phone or the desktop or the store anymore, it’s about all of those combined with an influx of data, automation and collaboration. E-commerce has been an interesting trend for many years, but today it’s taken center-stage evolving the industry from a brick and mortar transactions into a conversational omnipresent customer experience. Netways partners up with retailers to achieve intelligent digital transformation through:
INTELLIGENT DIGITAL TRANSFORMATION
of Retail & Consumer Goods
of Retail & Consumer Goods
- Providing convenient ways for customers to learn about and choose products and services
- Using customer analytics to connect customers with the most pertinent products and services
- Aggregating customer information obtained through multiple channels
- Providing retail services anytime, anywhere
- Serving customers over any channel
- Increased touch points with the retailer
- Support cross-channel, consistent buying experience
- Focus on customer Experience
- Better connect retailers and customers
- Shorter wait times and faster purchase cycles
- Increase customized products and services
- More informed purchasing through price transparency, and access to product information
- Receive customized offers driven by customers buying behavior
- Engage with retailer in a personal experience from anywhere
- Customer connection opportunities
- 360 degree marketing strategy
- Campaign management tools
- Content Management tools
- Order management
- Pricing and Promotion visibility
- Support accurate customer profiling, personalization
- Increase up-sell and cross-sell
- Improve collaboration among associates
- Enable sales associates to work remotely
- Provide sales associates with deeper customer insight
- Provide customer-facing employees with real-time data to enable better decision making and recommendation
- Aggregating customer information obtained through multiple channels
- Use analytics to Identify new opportunities
- Adoption of data centric supply chain
- Increase supplier collaboration by sharing of inventory data and delivery plans
- Customer and market intelligence analysis
- Anticipating consumer engagement based on purchase patterns
- Leverage insight to advise
- Reduce of cost of transportation and operations
- Increased innovation in delivering end-to-end experiences in a customer’s journey
- Improve business insight and workflow
- Reduce operating costs
- Improve regulatory compliance
- Improve product’s time to market
- Reduce costs of providing customer-centric products and services
- Inventory reduction and warehouse efficiency
- Supply chain to be more cost efficient and collaborative to win the immense competition
- Real time inventory and order visibility
- Increase Vendor partnering
- Design automation initiatives
- Reduce waste
- Accelerated pace of new ideas generation
- loyalty rewards programs bolsters the brand image
- Bridge the gap between in-store and digital
- Closer approximation of customer preferences through their digital footprints
- Integrated operations facilitate faster and informed product design and development decisions
Vertical Solution Categories
- Multichannel Customer Experience Management
- Employee Productivity & Collaboration
