Objectives:
Implementing an Industrial e-Services Platform for Ministry of Commerce & Industry (MOCI) based on Microsoft Dynamics 365 to introduce 46 Industrial services for Investors through online channels. Also, implementing Business Process Flow for industrial e-Service requests and fully automating Backoffice solution, internal portal and mobile application.
About the Customer
MOCI is responsible for overseeing commercial and industrial activities for the State of Qatar
Industry: Governmental
CHALLENGES:
Having a robust secure digital infrastructure
Regulatory compliance and data protection
Integration with existing system and external parties
User adoption and digital literacy
SOLUTION
Built on top of Dynamics 365, the solution enables MOCI with a highly extensible platform used to model and create new solutions. The platform serves as a modelling and application builder, with the ease of managing new feature requirements and arising business needs, which will be the main engine for managing, and marketing events and activities. By integrating Azure OpenAI's chatbot capabilities into the Dynamics 365 platform, the platform offers a more responsive, efficient, and personalized user experience, crucial for attracting and retaining investors in a competitive digital landscape.
BENEFITS
Integrated Business Solutions
Flexibility and Scalability
Improved Customer Engagement
Data-Driven Insights
Automation of Routine Tasks
Compliance and Security
Advanced Natural Language Processing (NLP)
24/7 Availability by Azure OpenAI Chatbots
TECHNOLOGIES USED
Netways PACE (Process Automation and Configuration Engine)
Dynamics 365 Customer Service Enterprise
Microsoft Power BI
Microsoft Power Automate
Microsoft Azure for Apps Modernization
Industrial Web Portal
Virtual Agent Assistant
Azure DevOps CI/CD ALM
Chatbot and Azure OpenAI
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